These Terms & Conditions (“Terms”) apply to all quotations, orders, sales and supplies of goods by Firefighting Supplies Ltd (“FFS”, “we”, “us”, “our”) to you (“Customer”, “you”, “your”), whether purchased through our website, by phone, email, or any other channel. By placing an order you agree to these Terms. If we agree anything different in writing, that written agreement will take priority.

​

1. Definitions

1.1 Goods means all products supplied by us including extinguishers, paints, ancillaries, parts, signage and related items.
1.2 Trade Customer means an approved business customer purchasing for business use.
1.3 Consumer/Retail Customer means an individual purchasing outside of business use.
1.4 Special Order means any custom, made-to-order, pallet-only, bulk-only, or supplier-direct item.
1.5 Price List means our current trade or retail price list issued from time to time.

​

2. Ordering & Contract Formation

2.1 Orders may be placed via our website, email, phone, or online portal (if available).
2.2 A contract is formed only when we:
(a) issue a written order confirmation; or
(b) dispatch the Goods; or
(c) otherwise accept your order in writing.
2.3 All quotations are invitations to treat and are not binding until accepted by us.
2.4 Quotations are valid for 30 days unless stated otherwise.
2.5 We may refuse or cancel any order prior to acceptance.

​

3. Prices, VAT & Errors

3.1 Prices are those ruling at the time we confirm the order unless stated otherwise.
3.2 Prices exclude VAT unless clearly stated. VAT will be added at the prevailing rate where applicable.
3.3 Carriage charges and any non-mainland/remote area surcharges apply where relevant and will be shown at checkout or confirmed at order.
3.4 We may amend prices with 30 days’ notice for future orders; however we reserve the right to change prices prior to delivery where supplier costs increase, currency exchange rates fluctuate, or any tax/duty/fees change. Legislation.gov.uk
3.5 Website or Price List errors (pricing, description, availability) may result in order amendment or cancellation. If this happens, we will contact you before processing.

​

4. Payment

4.1 Consumers/Retail Customers: Payment is due in full at checkout or before dispatch.
4.2 Trade Customers: Payment terms are set out in Section 12 (Trade Terms).
4.3 Payment must be made in full without set-off or deduction unless required by law.

​

5. Delivery, Lead Times & Risk

5.1 Standard lead time for stocked items is typically 5–7 working days unless otherwise agreed.
5.2 Supplier-direct, bulk, or Special Orders may have different lead times and/or Incoterms (e.g., ExWorks). These will be confirmed at order.
5.3 Delivery dates are estimates; time is not of the essence. We are not liable for delays outside our control.
5.4 We may deliver in instalments; each instalment is treated as a separate supply and invoiced accordingly.
5.5 The Customer is responsible for safe unloading.
5.6 Risk passes to you on delivery/collection.

​

6. Inspection, Shortages & Claims

6.1 You must inspect Goods immediately on delivery.
6.2 Any shortage, damage or error in quantity/description must be reported in writing within 3 working days of delivery.
6.3 Non-receipt of Goods must be reported within 7 days of invoice/advice note.
6.4 If you fail to take delivery or provide required instructions, Goods are deemed delivered on the due date and we may charge storage and/or redelivery costs.

​

7. Returns & Refunds – Consumers (Retail)

This section applies only to Consumers/Retail Customers buying online, by phone, or at a distance.

7.1 Change-of-mind cancellation (distance sales):
You have the legal right to cancel your order within 14 days of receiving the Goods, without giving a reason. You then have a further 14 days to return the Goods. The Sun+3Legislation.gov.uk+3Legislation.gov.uk+3

7.2 To cancel, you must notify us clearly (email is fine).

7.3 Goods must be returned unused, complete, and in original packaging. You may handle the Goods only as you would in a shop; if handling goes beyond this we may deduct for loss in value. Legislation.gov.uk

7.4 Unless we agree otherwise, you are responsible for return carriage costs.

7.5 We will refund you within 14 days of receiving the Goods back (or evidence of return), using the same payment method. Legislation.gov.uk

7.6 Exceptions: Change-of-mind returns do not apply to Special Orders (custom/made-to-order/bulk/pallet-only/supplier-direct) unless faulty.

​

8. Returns – Trade Customers

Trade returns are governed by Section 12 (Trade Terms). For clarity: stock items may be returnable within 21 days (unused), Special Orders are non-returnable unless defective.

​

9. Faulty Goods & Statutory Rights (All Customers)

9.1 All Goods must be as described, fit for purpose, and of satisfactory quality.

9.2 Consumers: If Goods are faulty, you have a legal 30-day short-term right to reject for a full refund, or to request repair/replacement. After 30 days you are entitled to repair/replacement, and if that fails you may be entitled to a refund or price reduction. Stevens & Bolton LLP+2Westminster City Council+2

9.3 Trade Customers: Remedies are as set out in Section 10 and limited to repair, replacement, or refund at our discretion.

​

10. Warranty

10.1 Unless stated otherwise, Goods carry a 24-month warranty against manufacturing defects from delivery date.
10.2 Warranty excludes misuse, incorrect installation/application, failure to follow instructions, alteration, normal wear and tear, or use outside specification.
10.3 Defects must be reported within 7 days of discovery and within the warranty period.
10.4 Our liability under warranty is limited to repair, replacement or refund of the defective Goods only.
10.5 Third-party manufactured Goods are covered to the extent of that manufacturer’s warranty.
10.6 Statutory rights are unaffected.

​

11. Title to Goods (Retention of Title)

11.1 Ownership of Goods does not pass to you until we receive cleared funds in full for:
(a) the Goods supplied; and
(b) any other sums due to us on any account.
11.2 Until ownership passes you must store the Goods separately and clearly identifiable as ours, not remove identifying marks, and keep Goods insured.
11.3 We may enter your premises to inspect or recover Goods if payment is overdue.

​

12. Trade Terms (Trade Customers Only)

This section applies only to approved Trade Customers.

12.1 Trade pricing is available only to approved Trade Customers. Proof of business registration and genuine trade status is required. We may approve, decline, suspend or close accounts at our discretion.

12.2 Trade discounts, volume breaks, pack sizes and MOQs are stated in the current Trade Price List and/or confirmed at order.

12.3 All new Trade Customers are supplied on a pro-forma basis for the first three (3) orders. Payment must be received before dispatch. After that, we may offer credit terms at our discretion.

12.4 Where credit terms are granted, payment is due within the period stated on the invoice. Late payments may incur 2% per month interest and may result in suspended supply.

12.5 Confidentiality: Trade prices, discounts and terms are confidential and must not be shared with third parties. Breach may result in account closure.

​

13. Limitation of Liability

13.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or anything that cannot legally be excluded.
13.2 Subject to 13.1, we are not liable for indirect, special or consequential loss, loss of profit, loss of business, or depletion of goodwill.
13.3 Our total liability in respect of any order is limited to the value of the Goods supplied under that order.

​

14. Force Majeure

We are not liable for delay or failure to perform due to events beyond our reasonable control including supplier failure, transport disruption, fire, flood, industrial action, war, or governmental action.

​

15. Intellectual Property & Branding

All trademarks, logos, product names and materials remain our property or that of our suppliers. You may not apply our trademarks to any Goods or marketing materials without written consent.

​

16. Termination & Suspension

We may suspend or terminate supply immediately if you fail to pay sums when due, breach these Terms, become insolvent, or cease (or appear likely to cease) trading. Termination does not affect rights accrued before termination.

​

17. Notices

Formal notices must be in writing and sent by hand or post to our registered office. Email may be used for day-to-day operational communication.

​

18. General

18.1 If any part of these Terms is held illegal or unenforceable, the remainder remains in force.
18.2 These Terms constitute the entire agreement between us relating to the Goods.
18.3 No waiver by us is effective unless in writing.
18.4 You may not assign your rights under these Terms without our written consent.

​

19. Governing Law

These Terms are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction.

​

​