Cookies Policy
Our website uses cookies and similar technologies to help it work properly, improve your experience, and understand how people use the site.
​
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the website remember your actions and preferences.
​
How we use cookies
We use cookies to:
-
keep the website secure and functioning correctly
-
remember your basket and checkout details
-
measure website traffic and performance
-
improve pages, products, and user experience
-
support marketing and advertising (where enabled)
​
Types of cookies we use
-
Essential cookies: required for the site to work (e.g., security, basket, checkout).
-
Performance/analytics cookies: help us understand visits and improve the website.
-
Functional cookies: remember choices such as preferences or login.
-
Marketing cookies: used to show relevant ads and track campaign performance (only if you accept them).
​
Managing cookies
You can change your cookie preferences at any time using the cookie banner/settings on our site. You can also block or delete cookies through your browser settings. If you disable essential cookies, parts of the website may not work properly.
​
Contact
If you have questions about our cookies, contact: sales@Firefightingsupplies.co.uk
Privacy Policy
We respect your privacy and are committed to protecting your personal information. This policy explains what we collect, why we collect it, and how we keep it safe.
​
Who we are
Firefighting Supplies Ltd (“we”, “us”, “our”) is the data controller for the personal information you provide.
​
What information we collect
We may collect:
-
name, company name (if applicable)
-
billing and delivery address
-
email address and phone number
-
order history and product enquiries
-
payment details (processed securely by our payment providers)
-
website usage data (via cookies)
​
How we use your information
We use your information to:
-
process and deliver your orders
-
take payment and prevent fraud
-
communicate about orders, accounts, returns, and warranties
-
give customer support and advice
-
meet legal, tax, and accounting obligations
-
improve the website, products, and service
​
Legal basis for processing
We process your data because it’s needed to:
-
perform a contract (fulfil your order)
-
comply with legal obligations
-
support our legitimate interests (customer service, fraud prevention, improving the business)
-
send marketing only where you have opted in (you can opt out anytime)
​
Sharing your information
We only share data when needed to run the service, including:
-
payment providers (card/PayPal/BACS processing)
-
couriers and delivery partners
-
suppliers for supplier-direct fulfilment
-
accounting/IT systems
We never sell your data.
​
How long we keep it
We keep personal data only as long as needed for orders, support, and legal requirements (typically up to 6 years for tax/accounting records).
​
Your rights
You can request to:
-
access your data
-
correct inaccurate data
-
delete data where appropriate
-
restrict or object to processing
-
withdraw marketing consent
To use these rights, email sales@calendarfire.com.
​
Security
We use secure systems and trusted providers to protect your information. Payment data is handled by PCI-compliant processors and is not stored by us.
​
Contact
For privacy questions or requests: sales@Firefightingsupplies.co.uk