Cookies Policy
Our website uses cookies and similar technologies to help it work properly, improve your experience, and understand how people use the site.
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the website remember your actions and preferences.
How we use cookies
We use cookies to:
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keep the website secure and functioning correctly
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remember your basket and checkout details
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measure website traffic and performance
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improve pages, products, and user experience
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support marketing and advertising (where enabled)
Types of cookies we use
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Essential cookies: required for the site to work (e.g., security, basket, checkout).
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Performance/analytics cookies: help us understand visits and improve the website.
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Functional cookies: remember choices such as preferences or login.
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Marketing cookies: used to show relevant ads and track campaign performance (only if you accept them).
Managing cookies
You can change your cookie preferences at any time using the cookie banner/settings on our site. You can also block or delete cookies through your browser settings. If you disable essential cookies, parts of the website may not work properly.
Contact
If you have questions about our cookies, contact: sales@Firefightingsupplies.co.uk
Privacy Policy
We respect your privacy and are committed to protecting your personal information. This policy explains what we collect, why we collect it, and how we keep it safe.
Who we are
Firefighting Supplies Ltd (“we”, “us”, “our”) is the data controller for the personal information you provide.
What information we collect
We may collect:
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name, company name (if applicable)
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billing and delivery address
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email address and phone number
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order history and product enquiries
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payment details (processed securely by our payment providers)
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website usage data (via cookies)
How we use your information
We use your information to:
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process and deliver your orders
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take payment and prevent fraud
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communicate about orders, accounts, returns, and warranties
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give customer support and advice
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meet legal, tax, and accounting obligations
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improve the website, products, and service
Legal basis for processing
We process your data because it’s needed to:
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perform a contract (fulfil your order)
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comply with legal obligations
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support our legitimate interests (customer service, fraud prevention, improving the business)
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send marketing only where you have opted in (you can opt out anytime)
Sharing your information
We only share data when needed to run the service, including:
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payment providers (card/PayPal/BACS processing)
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couriers and delivery partners
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suppliers for supplier-direct fulfilment
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accounting/IT systems
We never sell your data.
How long we keep it
We keep personal data only as long as needed for orders, support, and legal requirements (typically up to 6 years for tax/accounting records).
Your rights
You can request to:
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access your data
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correct inaccurate data
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delete data where appropriate
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restrict or object to processing
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withdraw marketing consent
To use these rights, email sales@calendarfire.com.
Security
We use secure systems and trusted providers to protect your information. Payment data is handled by PCI-compliant processors and is not stored by us.
Contact
For privacy questions or requests: sales@Firefightingsupplies.co.uk