Shipping Policy

• We deliver across mainland UK and selected offshore/remote areas.

• Stock items usually dispatch within 5–7 working days. Supplier-direct/special orders may take longer; lead times confirmed after order acceptance.

• Delivery charges show at checkout or are confirmed at order. Remote areas (Highlands, Islands, NI, etc.) may cost more.

• Orders may arrive in separate deliveries; each delivery is treated as a separate supply.

• Risk passes to you on delivery/collection. Please ensure safe access and unloading.

• Check goods on arrival and report any damage/shortages/errors within 3 working days.

We aim to keep returns simple and fair. Your rights depend on whether you are a Consumer (retail) or Trade Customer.

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Consumers (Retail / Website orders)

• You can cancel a distance/online order within 14 days of receiving it, then have another 14 days to return it. The Sun+1

• Items must be unused, complete, and in original packaging.

• Return carriage is your responsibility unless the item is faulty or we sent the wrong item.

• Refunds are issued within 14 days of receiving the return (or proof of return). 

• Special Orders (custom/made-to-order/bulk/pallet-only/supplier-direct) cannot be returned for change-of-mind, unless faulty.

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Faulty goods (All customers)If an item is faulty, you are entitled to repair/replacement or refund. Consumers also have a 30-day right to reject faulty goods for a full refund. Please report defects within 7 days of discovery and within the warranty period.

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Trade Customers

• Stock items may be returned within 21 days if unused and in original packaging.

• A 10% restocking fee applies to trade change-of-mind returns.

• Special Orders are non-returnable unless defective.

  
  

How to return Email sales@Firefightingsupplies.co.uk with your order number and reason for return. We’ll confirm whether to return to us or direct to the supplier and issue an authorisation before anything is sent back.