We aim to keep returns simple and fair. Your rights depend on whether you are a Consumer (retail) or Trade Customer.
Consumers (Retail / Website orders)
You can cancel a distance/online order within 14 days of receiving it, then have another 14 days to return it. The Sun+1
Items must be unused, complete, and in original packaging.
Return carriage is your responsibility unless the item is faulty or we sent the wrong item.
Refunds are issued within 14 days of receiving the return (or proof of return).
Special Orders (custom/made-to-order/bulk/pallet-only/supplier-direct) cannot be returned for change-of-mind, unless faulty.
Faulty goods (All customers)If an item is faulty, you are entitled to repair/replacement or refund. Consumers also have a 30-day right to reject faulty goods for a full refund. Please report defects within 7 days of discovery and within the warranty period.
Trade Customers
Stock items may be returned within 21 days if unused and in original packaging.
A 10% restocking fee applies to trade change-of-mind returns.
Special Orders are non-returnable unless defective.
How to return Email sales@Firefightingsupplies.co.uk with your order number and reason for return. We’ll confirm whether to return to us or direct to the supplier and issue an authorisation before anything is sent back.
